Beyond its product bradth. IRM includes a comprehensive Customer Care Organization, pooling resources from Service, Centre of Excellence and Marketing department and call centre. Professional Team personnel providing customer support, product support and field service to customers across the State of Qatar . Our theme of <
The goal of the organization is to provide hassle-free service whenever it is needed. IRM is the supplier- of-choice for customers who required quality products and exceptional support.
QATAR NETWORK SERVICE
IRM field service organization is regionally represented by by biomedical professionals with unparalleled tenure and experience. We have successfully cross-trained many representatives to expand our support capabilities across the State of Qatar. Many opportunities exist for IRM companies to extend technical and products support services to our customers. The core mission of customer care is to promote 100% customer satisfaction through quality-support interventions with every account, every customer, and every individual that entrusts us to provide support for our company portfolio, application, or service. A service department offers a variety of options to provide you with service and support after the warranty period. Total service coverage, including all parts, onsite labor, and associated travel, ensures that our system is completely covered for a single, fixed price. We also offer fixed-coverage options to provide limited coverage as well as parts-only options. Because our portfolio is quite niche. Covering many clinical and industrial disiplines, we offer customized service agreement options designed to meet specific needs.
TECHNICAL SUPPORT
Service Column
Our intention is to provide multiple pathways for you to access technical support. For example our services center and international principles offer support 24 hours a day, 7 days a week, especially for mission – for existing portfolio . IRM employ regional web as a vehicle to request technical support assistance and for e-mail responses. Our staff is well trained to support your technical and product support needs as well as your clinical applications needs.
Please consider these IRM advantages when you are comparing technical support options:
- Online technical support
- Automated support call
- Cueling system that routes calls without delay to the appreciate, trained representative.
- A <
> customer contact database that logs customer support interventions, generates service history data at the touch of a button and tracks all technical support interventions. - A technical support philosy that celebrates the measurement of our responsiveness, respect, and reliability.
- An employee growth program that celebrates product knowledge through recognitions and provides opportunities to increase knowlegde through targeted in service programs and product seminars.
- A balance of clinical, technical, and biomedical personnel a balance that is designed to provide complete coverage for all technical support needs.
- Web – based password protected, clinical forums for customers seeking premium coverageagreements with IRM technical deparmtent.
- Advanced networking and date – interacing applications.
PRODUCT SUPPORT
The tenure and depth of experience of the IRM product support personnel are without equal in the healthcare industry. Our product spport staff represents the cream of product knowledge within our company. Often, product support personnel are <<hand – picked>> to provide the highest levels od products knowledge to all corners of the organization: technical support, field service, sales and marketing.
Consider these vital functions of the IRM porfolio support team:
- Product test and validation
- System operations, applications and biomedical education
- Documentation including user manuals
- Clinical and user forums
- And much more.